Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with Teko. We're committed to getting your order to you quickly and reliably.

Where We Ship

We currently ship within the United States only.

Shipping Rates

  • Subscriptions: Free shipping on every delivery.
  • One-time orders: $4.99 flat rate. Free on one-time orders of 3 or more pouches.

Your shipping cost is always shown before you pay.

Order Processing

  • Orders placed Monday–Friday before 2:00 PM EST ship the same business day.
  • Orders placed after 2:00 PM EST ship the next business day.
  • We don't process or ship orders on weekends or U.S. federal holidays.

Subscription orders are processed on your billing date and ship on the same schedule.

Carrier & Delivery Times

We ship with UPS. Most orders arrive within 3–6 business days after they ship. Delays can happen due to weather, carrier volume, or other factors outside our control.

UPS can't deliver to P.O. Boxes, so please use a street address.

Order Tracking

Once your order ships, you'll receive an email with UPS tracking. If you don't get tracking within one business day of placing your order, email santiago@drinkteko.com.

Shipping Address Accuracy

Please double-check your shipping address at checkout. If an incorrect address is entered:

  • We may not be able to change it once the order has shipped.
  • Packages returned to us as undeliverable may be refunded.
  • Reshipping may require an additional shipping charge.

Subscribers can update their shipping address anytime from their account, as long as it's at least 24 hours before the next billing date.

Lost or Stolen Packages

Once your order is accepted by the carrier, delivery is in their hands. When tracking shows Delivered but the package isn't there, it's usually one of these:

  • Mis-delivered to a nearby address
  • Left in a secure spot: porch, side door, lobby, or parcel room
  • Picked up by someone else in your household or building
  • Taken after delivery

We can't guarantee refunds or replacements on packages the carrier has marked Delivered. But email santiago@drinkteko.com with your order number and we'll do what we can: pull full tracking detail, help you file a UPS claim, and figure out next steps together. We handle these case by case, and we'd rather keep you as a customer than win an argument.

To avoid this in the first place, double-check your address at checkout, use a secure delivery spot, and sign up for UPS My Choice (free) for delivery alerts. If theft is common where you live, you can redirect to a UPS Access Point pickup location.

Contact Us

Questions about your shipment? Email santiago@drinkteko.com. We're here to help.